Duration: 5 hours
Target Audience:
F&B Staff, Department Supervisors
Course Objectives:
• To improve the quality of customer service in restaurants and hotels.
• To learn how to deal with guests effectively.
• To increase customer satisfaction.
Expected Outcomes:
• To provide outstanding and professional service, enhance the customer experience, increase customer loyalty, and boost the establishment’s reputation.
Course Content:
• Customer service principles, handling customer complaints positively.
• Communicating with guests and resolving problems, practical exercises in hotel customer service, and food and beverage presentation techniques.
