Duration: 6 hours
Target Audience:
Quality teams, managers, and employees across all sectors
Course Objectives:
• To understand the principles of Total Quality Management (TQM).
• To improve organizational processes, achieve customer satisfaction, and foster a culture of quality within the organization.
Expected Outcomes:
• The ability to apply TQM concepts.
• Improved efficiency and productivity.
• Increased customer satisfaction and operational excellence.
Course Content:
• Definition of quality and TQM principles.
• Quality measurement tools and methods.
• The role of leadership in achieving quality.
• Process and procedure improvement.
• Practical exercises on applying TQM concepts.
