Duration: 4 hours
Target Audience:
Receptionists, Hospitality Teams
Course Objectives:
• Learn hotel protocol and etiquette.
• Improve interaction with guests from diverse cultures.
• Enhance the hotel’s image and professional reputation.
Expected Outcomes:
• Treat guests professionally and courteously.
• Improve service and enhance the customer experience.
• Foster positive interaction between staff and guests.
Course Content:
• Hotel etiquette rules.
• Dealing with guests and visitors.
• Practical exercises based on real-life scenarios.
