Duration: 5 hours
Target Audience:
Quality Teams, Hotel Managers
Course Objectives:
• To enhance quality standards in hotel services.
• To increase guest satisfaction.
• To implement ISO standards and Best Practices in hotels.
Expected Outcomes:
• To provide high-quality hotel service.
• To improve customer reviews.
• To achieve international quality standards in hotel establishments.
Course Content:
• The concept of quality in hotels, practical exercises on improving processes and services.
• Practical applications of quality control in different departments.
• Quality measurement tools and statistical reports.
