Duration: 5 hours
Target Audience:
Hospitality Teams, Hotel Staff
Course Objectives:
• Learn methods to enhance the guest experience.
• Improve service levels in hotels and restaurants.
• Implement modern hospitality techniques.
Expected Outcomes:
• Provide high-quality service to guests.
• Enhance the hotel’s reputation and increase customer loyalty.
• Be able to handle all situations professionally.
Course Content:
• Fundamentals of hospitality and customer satisfaction.
• Service improvement based on feedback.
• Interacting with customers professionally.
• Practical exercises in hotel hospitality service.
